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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I called Precision Garage Door for a problem I was having with my door opener (a Genie, not working) An appt was set and Gary was the tech that responded to my service request. Gary did his diagnosis and discovered that one of the main springs on the door was broken, and that one of my cables had dislodged itself from the spool and was frayed. We discussed my options for repair and replacement, and Gary was very knowledgeable while educating me as well as explainig my options. Ultimately I selected the option of replacing my door opender unit. More improtantly, I want you to know that I was very impressed with Gary
–Joni Kauhane
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